Contact both banks immediately and request a recall or account freeze.
Business payment fraud
Business Email Compromise
Business email compromise uses a spoofed or compromised account to redirect payments, alter supplier bank details, or impersonate an executive. Fast coordination between the sender, receiving bank, insurer, and authorities can improve the response.
Recognise the pattern
Common warning signs
- A supplier changes bank details by email
- An executive requests an urgent confidential payment
- The domain differs by one letter or punctuation mark
- Normal verification or approval steps are discouraged
- Email rules or forwarding settings changed unexpectedly
Protect your position
What to do next
Confirm the real supplier or executive through a known phone number.
Preserve full email headers and relevant audit logs.
Reset compromised credentials and review mailbox rules.
How Equity Claims helps
Organise the case before taking the next step.
We review the information you provide, create a clear chronology, identify missing evidence, and explain the organisations that may need to be contacted.
We do not promise a recovery outcome. Options depend on the payment method, jurisdiction, elapsed time, available evidence, and the response of third parties.
Submit a confidential enquiryConfidential initial review
Tell us what happened.
Share the facts you have. We will explain sensible next steps without promising a particular outcome.